What To Expect...

Before Your Massage

Please arrive 15 minutes prior to your scheduled appointment time to fill out a necessary health form and to ensure that your service can begin as scheduled. We suggest you leave jewelry at home as it will need to be removed prior to your service. You will be provided a locker inside your treatment room for your clothing and belongings. Please note to refrain from alcohol usage prior to your appointment. If you are running a fever or feeling sick, please reschedule your appointment for when you are feeling better.

During Your Massage

Your technician will discuss your needs and customized massage enhancements will be offered and explained. The massage therapist will allow you privacy to undress/dress before and after the massage. You may undress to your comfort level (undergarments are optional). You will be properly draped at all times during the massage, and only one body part will be exposed at a time. While your session takes place, there will be soothing music, a heated table, and soft lighting to help you feel more relaxed. Before a massage, your therapist will ask you to alert them if, at any time during the massage, the pressure or technique is uncomfortable for you.

After Your Massage

Most people feel very relaxed and sleepy after a massage. Occasionally, some people will experience slight post massage soreness the day after their massage. This is normal and nothing to worry about. Most people feel a great reduction of their original muscle tightness or pain after their massage.

Minimum Age Requirement– Minors from 13-17 years old must be accompanied by a parent/guardian and must be present in treatment room.

Reservation Time-Please reserve your appointment with us as much time in advance as possible as our availability fills up quickly. A valid credit card will be required to guarantee your appointment.

Treatment Time-All services allow time for consultation and changing. All one-hour treatments are approximately 50 minutes hands-on. All 30 minute services are approximately 20 minutes hands-on.

Arrival Time- We ask that you arrive early for your appointment. Late arrivals cannot be guaranteed full service time out of respect for the next scheduled guest.

First-Time Guests– We ask all first-time guests to arrive at least 20 minutes before their scheduled appointment so that we can obtain some brief health information and also to answer any questions you may have regarding your service at Pure.

Cancellation Procedure– Out of respect for our technicians and other guests, please notify us at least 24 hours in advance of your scheduled appointment time if you need to reschedule or cancel your reservation. If you cancel with less than 24 hours’ notice or fail to attend your scheduled reservation a $50 cancellation fee will automatically be charged.

Therapist Preference-We employ both male and female therapists. Please let us know which you prefer. Also, if you would like to request a specific therapist when scheduling your appointment, we will do our best to accommodate you.

Comfort and Customization-We encourage you to communicate any questions or preferences you may have regarding your service with us to your therapist or the spa receptionist so that we can accommodate your needs to the best of our ability.

Guest use of Spa 23’s Gym Facilities–If you are scheduled for services at Pure, you are welcome to use the gym on the day of your service.

Child Care- Child Care services are available on the premises for Members and Guests of Pure. Please inquire about fee and hours of availability.

Pre-Natal- We welcome all expecting mothers after the 1st trimester. Please request certified pre-natal practitioner.

Personal Possessions- We provide a closet in the treatment room for guests belongings, but we ask that you do not bring your jewelry or any valuable personal possessions to the spa as we cannot be responsible for lost items.

Cell Phone Use– In consideration of all of our guests, please place all cell phones on vibrate or off when inside Pure.

Gratuities– Gratuities are optional but greatly appreciated. The usual, customary gratuity for a massage is 20% of the actual service value ($75). Gratuity envelopes are available in each treatment room and at the reception desk. You may also leave a gratuity on a credit card or a Pure Gift Card.

Gift Cards– Pure Gift Cards are perfect for any occasion. They are available to purchase in increments of $5. You may purchase gift cards at the spa or over the phone. We will be happy to mail them to your home, office, or directly to the recipient.

Methods of Payment– We accept payment in cash, checks, Visa, MasterCard, Discover, American Express, Pure/Spa 23 Gift Cards, and SpaFinder Gift Cards. Please Note: If using a SpaFinder Gift Card, you must present it to reception at check-in.

Sales Tax– 6.875% sales tax will be added to all massages, body treatments and customized massage enhancements.

*Treatments, Prices, and Services are Subject to Change without Notice