Please arrive 15 minutes prior to your scheduled appointment time to fill out a necessary health form and to ensure that your service can begin as scheduled. We suggest you leave jewelry at home as it will need to be removed prior to your service. You will be provided a locker inside your treatment room for your clothing and belongings. Please note to refrain from alcohol usage prior to your appointment. If you are running a fever or feeling sick, please reschedule your appointment for when you are feeling better.

Your technician will discuss your needs and customized massage enhancements will be offered and explained. The massage therapist will allow you privacy to undress/dress before and after the massage. You may undress to your comfort level (undergarments are optional). You will be properly draped at all times during the massage, and only one body part will be exposed at a time. While your session takes place, there will be soothing music, a heated table, and soft lighting to help you feel more relaxed. Before a massage, your therapist will ask you to alert them if, at any time during the massage, the pressure or technique is uncomfortable for you.

Most people feel very relaxed and sleepy after a massage. Occasionally, some people will experience slight post massage soreness the day after their massage. This is normal and nothing to worry about. Most people feel a great reduction of their original muscle tightness or pain after their massage.

Out of respect for our technicians and other guests, please notify us at least 24 hours in advance of your scheduled appointment time if you need to make any changes or cancel your reservation. You will automatically be charged the cost of the service whether you reduce the time, cancel with less than 24 hours notice or fail to attend your scheduled reservation.

We ask all first-time guests to arrive at least 20 minutes before their scheduled appointment so that we can obtain some brief health information and also to answer any questions you may have regarding your service at Pure.

Please reserve your appointment with us as much time in advance as possible as our availability fills up quickly. A valid credit card will be required to guarantee your appointment.

All services allow time for consultation and changing. All one-hour treatments are approximately 50 minutes hands-on. All 30 minute services are approximately 20 minutes hands-on.

We ask that you arrive early for your appointment. Late arrivals cannot be guaranteed full service time out of respect for the next scheduled guest.

Minors from 13-17 years old must be accompanied by a parent/guardian and must be present in treatment room.

We employ both male and female therapists. Please let us know which you prefer. Also, if you would like to request a specific therapist when scheduling your appointment, we will do our best to accommodate you.

We encourage you to communicate any questions or preferences you may have regarding your service with us to your therapist or the spa receptionist so that we can accommodate your needs to the best of our ability.

If you are scheduled for services at Pure, you are welcome to use the gym on the day of your service.

Child Care services are available on the premises for Members and Guests of Pure. Please inquire about fee and hours of availability.

We welcome all expecting mothers after the 1st trimester. Please request certified pre-natal practitioner.

We provide a closet in the treatment room for guests belongings, but we ask that you do not bring your jewelry or any valuable personal possessions to the spa as we cannot be responsible for lost items.

In consideration of all of our guests, please place all cell phones on silent or off when inside Pure.

Gratuities are optional but greatly appreciated. The usual, customary gratuity for a massage is 20% of the actual service value. Gratuity envelopes are available in each treatment room and at the reception desk. You may also leave a gratuity on a credit card or a Money Trasfer App.

If you recieve monthly massages in your Spa 23 or Pure Massage account we encourage you use them and benefit from everything that massage has to offer. Unused massages will expire after 30 days and are non-transferrable.

Pure Gift Cards are perfect for any occasion. You may purchase gift cards at the spa, via email pure@spa23.com, or over the phone by calling 973-839-8823. We will be happy to mail them to your home, office, or directly to the recipient.

We accept payment in cash, checks, Visa, MasterCard, Discover, American Express, Pure/Spa 23 Gift Cards, and SpaFinder Gift Cards. Please Note: If using a Gift Card, you must present notify Pure while making your reservation.

6.875% sales tax is added to all massages and customized massage enhancements.